• Home
  • /
  • Returns Policy

Returns Policy

Posted in  
Last Updated: November 25, 2021  
Author:  Trav Ski

What’s your Return Policy?

Please ensure that you contact us at  - customersupport[@]welovecatsandkittens.com - before returning or attempting to return any item.

We do not offer returns and exchanges.

We cannot offer returns and exchanges because every order is made on demand just for you. That is why it’s very important that you check our size guides (on every product page) and ensure that you enter your correct address at checkout.

However, if there’s something wrong with your order, please let us know by contacting us at - customersupport[@]welovecatsandkittens.com - before returning any order or part of an order.

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If that is the case with any part of your order, please contact us at - customersupport[@]welovecatsandkittens.com - with photos of the wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?

We do not offer exchanges.

We cannot offer returns and exchanges because every order is made on demand just for you. That is why it is very important that you check our size guides (on every product page) and ensure that you enter your correct address at checkout.

If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed in our store, in the product description section.

Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at - customersupport[@]welovecatsandkittens.com - within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund.

What else do I need to know about your Returns Policy?

Please ensure that you contact us at  - customersupport[@]welovecatsandkittens.com - before returning or attempting to return any item.

Brazil Orders Only - Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. We do not refund orders because an item does not fit or because you have ordered the wrong size (see the reasons above).

Customers residing in Brazil and regretting a purchase must contact our Customer Support (email us at customersupport[@]welovecatsandkittens.com) and express their wish to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

Damaged Items - Any claims for wrong/misprinted/damaged/defective items must be submitted within 1 week (7 days) after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks (28 days) after the estimated delivery date. 

If you notice an issue on the products in your order or anything else on the order, please contact us as soon as possible at - customersupport[@]welovecatsandkittens.com 

The return address is set by default to our print-on-demand supplier’s facility from which it was shipped to you.

When they receive a returned shipment, we receive an automated email notification letting us know that your order was returned.

Unclaimed returns get donated to charity after 4 weeks.

If our supplier’s facility isn't used as the return address, we are unable to track any returned shipments you send and as such we cannot help you with your return. 

Wrong Address - If you provide an address for the delivery of your order that is considered insufficient by the courier, the shipment will be returned to our supplier’s facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our supplier’s facility and you will be liable for the cost of a reshipment (if and as applicable).

We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;

2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

therefore we reserve the right to refuse returns at our sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

For more information on returns and our other policies, please read our FAQs. 

>